Shipping & Returns

 Shipping

 The Outfitters Shop at Zoar Outdoor works to have all orders shipped within 24 hours of when the order was placed. Orders must be placed before 12 noon EST to be shipped on the same business day. Orders placed on a holiday or weekend will be shipped the next business day. We ship all items, except kayaks, canoes and paddles via USPS Priority Mail, unless otherwise requested. Kayaks and canoes are shipped via LTL carrier (i.e. Roadway) and paddles are shipped FedEx Ground. Transit times correlate to business days. In most cases USPS and FedEx deliver within 1-5 business days, however orders to Hawaii and Alaska may require additional time and cost.

If your package needs to be expedited, the order must be placed prior to 12 noon EST to ship the same business day. We recommend that you call us toll free at (800) 532 7483 with your request for expedited shipping. Shipping prices on expedited orders are subject to change based on item size and shipment location. If shipping rates differ from what is originally estimated, we will contact you and update your online account prior to processing and shipping the order.

For orders being shipped internationally, special shipping costs and restrictions apply. International orders are shipped USPS Priority Mail International; in most cases this is a 5 day service. If shipping rates differ from what is originally estimated, we will contact you and update your online account prior to processing and shipping the order. We are not able to ship kayaks, canoes or paddles internationally.

 

Domestic Shipping for Clothing, Gear and Accessories

Order Total: USPS Priority Mail (1-5 days) USPS Express Mail (1-2 days)
$0.00-$99.99 $8.95 $45.00
$100.00 - $299.99 $12.95 $45.00
$300.00 and up FREE! $45.00

  *Oversized packages may require additional shipping charges.  Additional charges may be required for delivery to Alaska or Hawaii.

 

International Shipping for Clothing, Gear and Accessories (We do not ship kayaks, canoes, SUPs or paddles internationally)

Order Total: USPS Priority Mail International (5 + days)
Any $60.00. You may also need to pay duties and taxes when you receive your shipment, depending on the value of the items you purchased and your country's import laws.

 

Kayak, Canoe and SUP Shipping

Due to the size of Whitewater Kayaks, Canoes and SUPs, additional shipping charges are required. Kayak, Canoe and SUP shipping rates are based on delivery to a freight terminal or business address. To qualify for a business address delivery, the business must have a loading dock, able to receive a freight truck and have regular business hours. Additional shipping charges may be required if shipping to a business location reguires special handling.  Residential delivery requires additional shipping charges. If this is the case, please contact us toll free at (800) 532 7483. Kayak, Canoe and SUP orders cannot be expedited.

New Kayaks, Kayaks on Sale & Used Kayaks $100.00
Fishing Kayaks, Touring Kayaks & Canoes $150.00
SUPs $100.00

 

Paddle Shipping

Paddles fit into the oversized category and therefore require additional shipping charges. We ship all paddles via FedEx Ground (1-7 days)

Order Total: FedEx Ground (1-7 days)
$299.00 and up FREE Shipping
Under $299.00 $24.95

 

Returns Policy

You may return any new items purchased from The Outfitters Shop at Zoar Outdoor within 30 days of the purchase date for a full refund or exchange. Items being returned must be in new and unused condition, with all packaging and tags intact. Costs of return and exchange shipping are the responsibility of the customer. Used items and “special orders” will not be accepted for a return or exchange. 

If merchandise is received with damage due to shipping, refuse the shipment upon delivery (if possible) and notify us immediately. If it is not possible to refuse delivery, be sure to hold onto the original packaging for claims evidence. In the case of a shipping error or the shipment of a defective product, we will cover any return postage costs.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Warranties

Warranties vary by manufacturer, some choose to deal directly with the customer and others prefer to go through us, the dealer. For this reason, it is important that you contact us with your warranty request.  We will determine if it is something we can replace or repair or if it must go back to the manufacturer.