You may return any new items purchased from The Outfitters Shop at Zoar Outdoor within 30 days of the purchase date for a full refund or exchange. Items being returned must be in new and unused condition, with all packaging and tags intact. Costs of return and exchange shipping are the responsibility of the customer. Used items and “special orders” will not be accepted for a return or exchange.
If merchandise is received with damage due to shipping, refuse the shipment upon delivery (if possible) and notify us immediately. If it is not possible to refuse delivery, be sure to hold onto the original packaging for claims evidence. In the case of a shipping error or the shipment of a defective product, we will cover any return postage costs.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Warranties vary by manufacturer, some choose to deal directly with the customer and others prefer to go through us, the dealer. For this reason, it is important that you contact us with your warranty request. We will determine if it is something we can replace or repair or if it must go back to the manufacturer.